The CPD Collective is committed to fair, transparent, and professional accreditation processes. We take complaints seriously and aim to address concerns promptly and respectfully.
Complaints should be submitted in writing and sent to info@cpdcollective.uk, clearly outlining the issue, relevant background, and the outcome sought.
We aim to acknowledge complaints within 5 working days and to provide a substantive response within 14 working days where reasonably possible.
Where further investigation is required, the complainant will be informed of the expected timeframe. If a matter cannot be resolved at the initial stage, it may be escalated for further internal review.
Complaints records may be retained as part of quality assurance, governance, and professional administration.